There are no actual tickets to pick-up. You should have received a confirmation page via email if you booked your reservations on line. If you did not receive one, please check your SPAM filter to allow it through. The confirmation page and photo ID will be sufficient to get you on board the shuttle. In either case the driver has a rider manifest that tells him exactly who, were and when to pick people up. Please be present 10 minutes before your scheduled pick-up time.