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Homepage > ... > Visalia Transit, Green Line, Sequoia Shuttle, Visalia Towne Trolley > Sequoia Shuttle > AnswersPrint friendly format
FAQ's & Tips for Riding
What do I do if I miss/want to change my Sequoia Shuttle bus going up or down?
  • As mentioned before, space is limited on our 16 passenger vehicles. When you reserve a seat, you are preventing some one else from using it. Since our operation cost is calculated per seat used, we need customers to stay committed their booked travel plans. So, unfortunately we are unable to offer refunds on missed travels for any reason.
  • Similar to airlines, there is very limited flexibility for changes, but if you advise us far in advance (greater than 48 hours), we may be able to make some adjustments.
  • If you are wanting to return earlier than you have booked, please note that your scheduled return time is the only shuttle we can guarantee a seat, but if you would like to come earlier or have to leave on a later bus (Return trips only): go to the Giant Forest Museum and advise the driver. They will allow on all those who have scheduled reservations for that trip on first. Then they will allow other travelers, pending space available, on a first come first serve basis. So please plan well.
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