No, the services provided by the City of Visalia and Cal Water Service Company will remain the same.
Yes, we accepts payments for City utility services at the office located at 336 N. Ben Maddox Way, Monday through Friday from 8am to 4pm. It is important to note that your January bill will still be paid to Cal Water with whatever payment method you choose.
The City Manager contract is approved by the City Council in open session. The employment contract does not provide for any salary increases or automatic adjustments included for inflation. Any proposed increases in compensation or benefits would come before the City Council for approval at a regular City Council meeting.
The Visalia City Council meets on the first and third Monday of each month, at 7:00 p.m., in the Council Chambers at City Hall, 707 E. Acequia Ave. Other meetings or study sessions are held as needed. Agenda documents and related staff reports are posted to the City's website prior to all scheduled meetings. Residents are encouraged to attend and participate in City Council meetings. If you wish to contact individual Council members, you may do so via email on their respective pages on the City's website under City Council.
You may call Customer Care toll-free at 1-855-203-1315 from 7:30 a.m. to 5:30 p.m. Monday through Friday.
To initiate any change in your trash or sewer service you should call FATHOM at 1-855-203-1315 (toll free). They will be able to assist with the following type of transactions:
• Establishing new service •Terminating service •Transferring service • Making Payments • Answering questions about your bill
The City Manager accrues vacation hours based on years of service, with a maximum accrual of 160 hours per year. The City Manager also accrues 112 hours of administrative leave and 96 hours of sick leave a year.
The City Manager earns a base salary. In addition, he receives a benefits package that includes retirement, medical, dental, vision and life insurance, car allowance, and deferred compensation. A copy of the City Manager's contract can be viewed for details.
For a complete list of Executive Salaries, click here. Council compensation is established by ordinance (VMC 2.04.080) in the Visalia Municipal Code.
Yes, only for water services billed through California Water Service Company. City of Visalia Utility bill payments will not be accepted at this location for any bills received after February 5, 2014. It is important to note that your January bill will still be paid to Cal Water with whatever payment method you choose.
If you are currently signed up for automatic payments with Cal Water, you can continue to pay your water services bill through your elected options. You will, however, need to sign-up separately with automatic debit and/or Bill Pay with FATHOM for payments to the City of Visalia Utility bill.
Yes. You can pay your City of Visalia Utility Services Bill at 336 N. Ben Maddox Way via drop box located on the North side of the building or in person for billing received after February 5, 2014. Office hours are Monday through Friday from 8am and 4pm.
The salary range for every City employee classification can be found on the City's Job Description webpage. Benefit information can be found by reviewing the detailed Memoranda of Understanding (MOU's) for each bargaining unit. All cost of living and benefits adjustments must be approved by Council in a regular City Council meeting.
Any organized activity involving the use of or having an impact on public property – public parks and facilities, streets, sidewalks or any other public right of way. Click here
for applications and other information.
The Customer Care Center will handle calls regarding trash collection and sewer services provided by the City of Visalia. This includes answering billing inquiries, setting up new service accounts and closing current services. In addition, Customer Care Center will handle calls for missed trash/recycling pick-up, container replacement and additional container requests.
There are several ways to pay your bill:
• Mail a check with the payment stub in the envelope enclosed with the bill
• Pay your Bill feature at https://visalia.gwfathom.com with credit/debit card* or e-check
• Pay over the telephone with a Customer Service Representative with credit/debit card* or e-check
• In-person with cash, check, credit/debit card or e-check at the City of Visalia Payment Center at 336 N. Ben Maddox Way
• Use your own bank's Bill pay
• Sign up for ACH (Automated Clearing House) or automatic debit from your checking account.
*Credit and debit card payments require a processing fee.
FATHOM is now providing City Utility billing services.
You may mail your payment to City of Visalia, P.O. Box 51159, Los Angeles, CA 85072.
FATHOM is a web-based, billing system selected by the City of Visalia because of their extensive experience and expertise, to provide the billing services for our utility operations.
In an effort to better serve both the City of Visalia and Cal Water’s customers, the decision was made to separate the billing. The new Utility Bill will clearly communicate more specifically about each service.
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Yes, your City Utility bill will look a little different and incorporate new information. The redesigned bill features a detailed list of charges, a list of payment method options, and informational messages from the City.
Your City of Visalia utility services rates are not scheduled to increase; for information regarding water services, please contact Cal Water.